At Zonanth, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- All accessories, manuals, and included items must be returned.
- Proof of purchase or order number must be provided.
Returns requested after the 14-day return period may not be accepted.
2. Non-Returnable Items
The following items cannot be returned:
- Products damaged through misuse or improper handling.
- Products showing signs of excessive wear.
- Items returned without original accessories.
- Clearance, final sale, or promotional items (unless defective).
3. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos or videos showing the issue
- A brief description of the problem
After verification, Zonanth may offer one of the following solutions:
- Replacement product
- Full refund
- Partial refund
- Store credit
In cases where the issue is caused by our error, Zonanth will cover any reasonable return shipping costs.
4. How to Start a Return
To request a return, please contact our support team:
Email: [email protected]
Please include:
- Order number
- Full name
- Email address used for purchase
- Reason for return
Important: Please do not return any items without first contacting us. Returns sent without authorization may experience delays or may not be accepted.
Our customer support team will provide the correct return address and instructions.
5. Return Shipping Costs
Customer-Initiated Returns
If the return is requested for personal reasons, including:
- Change of mind
- Ordered by mistake
- No longer needed
- Preference changes
The customer is responsible for return shipping costs.
If the original packaging is lost, the customer needs to pay an additional £25.
In the following two situations, customers shall bear an additional shipping fee of £50:
- Delivery fails due to the wrong address provided by the customer when ordering
- The customer refuses to accept the package or does not pick it up when it arrives
Company Error or Defective Products
If the return is due to:
- Defective products
- Damaged products
- Incorrect products received
Zonanth will cover reasonable return shipping costs when approved by our support team.
6. Refund Processing
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds are typically processed within 3-7 business days.
Depending on your payment provider, the refund may take an additional 5-10 business days to appear in your account.
Original shipping charges are generally non-refundable unless the return is caused by our error.
It takes anywhere from 5–7 business days to process a return once it has been delivered to our warehouse.
If approved, your refund will be issued within 48 hours of processing your return.
For US credit cards, it typically takes 2–3 business days for the refund to post onto your account. For international credit cards, it can take anywhere from 5–7 business days for the funds to appear (sometimes longer depending on your financial institution’s policy).
Original shipping charges are generally non-refundable unless the return is caused by our error.
There are also certain situations where only partial refunds are granted.
A 15% handling fee will be deducted from the refund for customer-initiated returns.
A 20% restocking fee will be deducted from the refund for customer-initiated returns.
7. Order Cancellation
Orders may be cancelled within 24 hours of purchase for a full refund.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
If you cancel an order while it is in route to you, you will be responsible for all shipping fees. Once a package has been shipped it is subject to shipping fees both to and from your location.
Canceled orders are also subject to a 20% restocking fee.
If a shipped order is returned due to customer refusal, incorrect address information, or failure to collect the package, any shipping costs incurred may be deducted from the refund.
8. Lost Return Packages
We strongly recommend using a tracked shipping service when returning items.
Zonanth is not responsible for return packages that are lost in transit before reaching our return facility.
Please retain your tracking information until your return has been successfully processed.
9. Free Gifts
Any complimentary gifts included with your order do not need to be returned unless specifically requested by our support team.
10. Contact Us
If you have any questions regarding returns or refunds, please contact:
Brand: Zonanth
Email: [email protected]
Our support team will be happy to assist you.